BASEL OFFICE - Business Solutions Project Manager

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.



  • Employee restaurant (including free soft drinks and juices)
  • Regular company events, such as sport games, BBQ and cooking classes
  • Flexible working hours
  • Gifts on your birthday
  • Various discounts (e.g. for sports memberships and cultural events)
  • A modern working environment with height-adjustable desks
  • A dynamic and fast-growing environment where you can drive your future
  • A free cruise for you and your +1 every two years



As a key member of the Business Solutions and IT organization, you will be a key player in our digital transformation initiatives onboard our Ships and across our global offices, to allow Viking to increase its visibility, efficiency, control and benefits. You coordinate and supervise all activities related to the design, development, and implementation of different organizational information systems and software applications as well as defining the business case, determining specifications, developing roadmap and time-integrated plans for delivery, piloting solutions.

The Business Solutions Manager reports to the Director Business Solutions. Starting date would be as soon as possible.

This role is based in our Operational Headquarters in Basel, Switzerland. Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.



  • Be an integral part and leader within the Business Solutions team to drive new process and solution implementations across the Viking Cruises’ fleet operations
  • Translate the solutions strategy and vision into detailed business requirements, process changes, prototypes and design plans
  • Work directly with our onboard operations (Hotel, Land and Nautical), procurement, finance, controlling and HR teams to document requirements and develop a business case
  • Gain a deep understanding of the end user experience and generate new ideas that address unmet needs and/or pain points as well as delight customers
  • Develop creative use cases, storyboards, and process flows to ideate solutions
  • Identify (in-house vs. external) and evaluate suitable solutions/technologies that best meet Viking’s requirements
  • Define the relevant business solution projects and associated tasks in accordance with strategic priorities
  • Manage end-to-end implementations including development phase, agile sprints (using JIRA Software), user acceptance testing until Go Live and hand over to Support
  • Develop and monitor KPI’s that judge the overall effectiveness of our solutions
  • Teaming with internal and external IT resources to evaluate, select and implement technology solutions
  • Collaborate with other functional areas to define necessary processes and training models to support solutions execution



  • You possess a Bachelor’s degree or higher in Business or IT and/or relevant Engineering streams
  • You bring three to six years in a similar role with a minimum of 2 years in project management, requirements or development tools; proven working experience in developing and delivering products using agile methodologies
  • You have managed at least two end-to-end projects within the domains of, but not limited to, ERPs, CRMs, Integrations tools, Collaboration tools, Content Management systems, Artificial Intelligence, Machine Learning and/or Robotic Process Automation.
  • Scrum Master or Project Management Certification (PMP or PRINCE2) is a plus.
  • Experience in managing projects using Scrum and Kanban boards using JIRA Software is a plus.
  • Any experience in supply chain (P2P or O2C) related projects is a plus.
  • You are experienced in Business and Data Analysis, especially in deconstructing complex problems and finding solutions
  • You have a proven ability to drive, develop and document a clear vision for the use of existing Business Applications in support of business requirements
  • You are able to translate business requirements into technical specifications and are able to conceptualize the dynamics of the solution proposed to visualize the end result
  • You are experienced in requirements gathering and documentation, use case development and solution development
  • Relevant experience from either a leading company in the hospitality sector or a leading IT or management consulting firm or ERP solution provider preferred. Knowledge of the hospitality industry is preferred but not required
  • You have a strong drive for executing a vision through process re-engineering and technology solutions.
  • You are able to prioritize, direct and complete work in a hectic environment with significant attention to detail. You are able of reprioritizing efforts to meet dynamic workload and schedule shifts
  • You are passionate about initiating and driving projects from beginning to end with minimal guidance
  • You have a background in both business and IT, and a very good understanding of SQL (SQL query skills are a must). To complement your SQL skills, you possess strong analytical skills
  • You are proficient in using Microsoft Office tools including Project, Word, Excel, and PowerPoint
  • You are early in your career and eager to learn, have a can-do mindset and are excited about driving change in a fast-paced environment
  • You are excited about working in the cruise industry and are willing to work with various business teams and are comfortable and patient with varied stakeholder groups
  • You are excited to learn and/or invest time in learning new technologies that fall within the domains of, but not limited to, ERPs, CRMs, Integrations tools, Collaboration tools, Content Management systems, Artificial Intelligence, Machine Learning and/or Robotic Process Automation


If you are interested in this role, please apply via our website, including a cover letter (one page, introducing yourself and outlining why you are interested in the role) as well as your CV in English and relevant references.

For more details about this position, please contact Virginia Belli under +41 61 638 60 35.


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