BASEL OFFICE - Fleet Applications Administrator

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships, seven ocean vessels, two explorer ships and a Mississippi River ship.

Our guests experience all the comfort and elegance of our award-winning fleet cruising over 100 itineraries around the world.

The Business Solutions team plays an integral role in the strategy, architecture, design/acquisition, implementation, and management of various business applications and software solutions to enable planning, efficient operation, automation, and reporting needs of the company.

Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.
 

ROLE DESCRIPTION

• As a key member of the Business Solutions team, the Fleet Applications Administrator will be overseeing ERP solutions in the operational center and on board of our ships
• You will coordinate and supervise all activities related to day-to-day operations, monitoring, knowledge management, support and change management for those solutions

KEY RESPONSIBILITIES

• You will manage day-to-day operations of ERP applications, in particular: support processes, data flows, manage settings, monitor performance, manage user access in a compliant manner
• You will become a go-to person for business for ERP applications support questions
• You will suggest process/application improvements
• You have to oversee installations, patching and updates, do related change management
• You will participate in testing and design of testing procedures
• You will manage dedicated support resources
• You will manage knowledge, create articles, video tutorials, SOPs

KEY QUALIFICATIONS

• 3+ years of experience in supporting business processes and applications
• Proven working experience in supporting ERP Solutions
• Excellent written and verbal communication skills
• Ability to understand business requirements and manage priorities
• Good understanding of IT technologies and technological stacks
• Good understanding of relational databases and SQL

EDUCATION

• You have a Bachelor’s in Information Technology or equivalent

NICE TO HAVE QUALIFICATIONS

• You are an analytical problem solver and innovator
• You have attention to detail, excellent organization skills, creativity and out of the box thinking
• A dynamic, hands-on person capable of instilling a passion for excellence
• Knowledge of the cruise, airline, or hospitality industry is preferred

CULTURE & BENEFITS

• Fast-growing and dynamic environment, a modern workspace, flexible working hours and hybrid model
• Restaurant and regular company activities (e.g., cooking classes, sponsorship to sport events, …)
• Free cruise (for you and your +1) every two years and friends & family special discounts

HOW TO APPLY

Please apply via our website www.vikingcareers.com, including your CV in English and a one-page cover letter to introduce yourself and your interest for the role.

For more details about this position, contact Virginia Belli under +41 61 638 60 11