BASEL OFFICE - IT Business Services Analyst


Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships, seven ocean vessels, two explorer ships and a Mississippi River ship. Our guests experience all the comfort and elegance of our award-winning fleet cruising over 100 itineraries around the world.

Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.



• As a key member of the IT department, the IT Business Service Analyst bridges between the Management and IT

• The position reports to the Director of IT Delivery & Project Management



• You will analyze and interpret data to identify business needs

• You will gather and document requirements for existing and new IT Business Services

• You will facilitate meetings and workshops with internal and external stakeholders

• You will communicate with stakeholders to ensure solutions meet their requirements

• You will provide ongoing support to ensure documentation and mapping of services is up-to-date

• You will assist with the development and implementation of policies and procedures for maintaining the Configuration Management Database (CMDB)

• You will collect and update information about IT assets in the CMDB, including software and hardware versions, service levels, and dependencies

• You will identify and report on trends and patterns in the data to help optimize the IT environment

• You will identify IT Business Service KPI’s and assist in building data reporting dashboards



• Strong analytical and problem-solving skills

• Possess a background in ServiceNow and the ServiceNow CMDB

• Experience with data reporting and PowerBI

• Familiarity with ITIL framework

• Fundamental knowledge of Cloud Technology (Azure, AWS)

• Excellent communication and interpersonal skills, as well as the ability to work well in a team environment 



• You bring education in Informatics/ Computer Science/ IT (Information Technology)



• Must be a self-starter capable of working with limited supervision

• Unique combination of attention to detail, excellent organization skills, creativity and out of the box thinking



• Fast-growing and dynamic environment, a modern workspace, flexible working hours and hybrid model 

• Restaurant and regular company activities (e.g., cooking classes, sponsorship to sport events, …)

• Free cruise (for you and your +1) every two years and friends & family special discounts



Please apply via our website, including your CV in English and a one-page cover letter to introduce yourself and your interest for the role.

For more details about this position, contact Inessa Wermann under +41 61 638 60 40

Job Segment: Computer Science, Cloud, Database, Informatics, Project Manager, Technology