BASEL OFFICE - Manager Product Development Ocean

Viking Cruises offers both River Cruises and Ocean Cruises to its guests worldwide. Viking is the world’s number one in terms of quality across both its River Cruises and its Ocean Cruises. Moreover, Viking is also the market leader in River Cruising with a market share of 50%. The Company has been honored multiple times as the top river cruise line on Condé Nast Traveler’s “Gold List” and Travel + Leisure’s “World’s Best” Awards, as well as recognized as the World’s Leading Ocean Cruise Operator both by Cruise Critics members, as well as Travel + Leisure and by winning the prestigious Berlitz award.

Since its inception in 1997, the company has grown to a fleet of over 70 river vessels and six ocean vessels providing unique experiences to discerning travelers with an interest in geography, culture and history.

Over the past five years, the company has invested more than $2 billion in its river and ocean fleet and are currently growing at an annual rate of +20% per year.

 

PURPOSE OF POSITION

 

As a member of the Product Development Team, a Manager Product Development creates a variety of shore experiences ranging from a few hours to several days, for all ports in a specific region of the world. They define each excursion, provide the needed details to the team’s copy writers, help with the marketing positioning of the entire range of activities selected for each port and determine the right mix of inventory for the ship’s guests, with the aim to optimize choice, quality and revenue.

The Manager Product Development supports the ships’ on-board teams and local vendors in the efficient execution of the shore programs and provides assistance in training of staff and problem resolution.

This role is based in our Operational Head Office in Basel, Switzerland. Thus, we can only accept candidates who are eligible to work in Switzerland or are in possession of a relevant work permit.

 

RESPONSIBILITIES

 

  • Prepare comprehensive product definition, detailing shore excursions, P&L, competitive review and quality data for core products
  • Conceptualize enhancements to existing products and develop solutions for current quality challenges – own the entire development cycle, from concept to test to implementation to quality evaluation for core products
  • Liaise with vendors and ship operations resources to implement product changes
  • Spearhead price negotiations, initiate bidding processes and finalize contracts, set rates etc.
  • Review content of all pertinent documentation (e-mails, daily newsletter, handouts, itinerary descriptions) that is part of product delivery (pre-, post-and during cruise) for content and pertinence
  • Provide operational support to on-board teams in land program executions and during crisis situations

 

QUALIFICATION PROFILE

 

  • Bachelor’s or Master’s degree in fields of communication, logistics or tourism
  • Significant experience and proven track record of managing logistics, overseeing budgets
  • At least 3 years of experience in all aspects of product development and delivery, including day-to-day operations and crisis management; feasibility, P&L and competitive analysis; product definition and positioning
  • Travel/ hospitality industry experience is an important plus
  • Excellent creative and conceptual skills in developing product
  • Passion for providing a learning travel experience
  • Comprehensive general education and knowledge of geography, history, natural history, culture and current affairs of the core product area
  • Highly detail-oriented and organized work style
  • Excellent communication skills, an ability to work well under pressure, willingness and wherewithal to make decisions, a well-developed sense of quality in delivery; the ability to work in a fast-paced environment and function effectively within a diverse, international group of colleagues.
  • Excellent dexterity with MS Office Suite knowledge

 

WHAT WE OFFER

 

  • Flexible working hours
  • Regular company events, e.g. company run, barbecue, cooking classes
  • Onsite employee restaurant (including complimentary coffee and soft drinks)
  • A modern working environment with height-adjustable desks
  • A dynamic and fast-growing environment where you can drive your future
  • A free cruise for you and your +1 every two years
  • A highly talented, passionate and international team
  • Discounts on cultural events and sports activities


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