BASEL OFFICE - Manager Product Development

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.

 

PURPOSE OF POSITION

As a member of the Product Development Team, the Manager Product Development creates a variety of shore experiences ranging from a few hours to several days, for all ports in a specific region of the world. S/he defines each excursion, provides the needed details to the team’s copy writers, helps with the marketing positioning of the entire range of activities selected for each port and determines the right mix of inventory for the ship’s guests, with the aim to optimize choice, quality and revenue.

The Manager Product Development supports the ships’ onboard teams and local vendors in the efficient execution of the shore programs and provides assistance in training of staff and problem resolution.

This role is based in our Operational Headquarters in Basel, Switzerland. Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.

 

WHAT WE OFFER

  • Employee restaurant (including free soft drinks, juices and coffee)
  • Regular company events, such as sports games, BBQ, cooking classes
  • Flexible working hours
  • Various discounts (e.g. for sports memberships and cultural events)
  • A modern working environment with height-adjustable desks
  • A dynamic and fast-growing environment where you can drive your future
  • A free cruise for you and your +1 every two years

 

YOUR RESPONSIBILITIES

  • You will prepare comprehensive product definition, detailing shore excursions, P&L, competitive review and quality data for core products
  • Conceptualize enhancements to existing products and develop solutions for current quality challenges – own the entire development cycle, from concept to test to implementation to quality evaluation for core products
  • Liaise with vendors and ship operations resources to implement product changes
  • Spearhead price negotiations, initiate bidding processes and finalize contracts, set rates etc.
  • You will review content of all pertinent documentation (e-mails, daily newsletter, handouts, itinerary descriptions) that is part of product delivery (pre-, post-and during cruise) for content and pertinence
  • Provide operational support to on-board teams in land program executions and during crisis situations

 

YOUR PROFILE

  • You hold a Bachelor’s or Master’s degree in fields of communication, logistics or tourism
  • Significant experience and proven track record of managing logistics, overseeing budgets
  • At least 3 years of experience in all aspects of product development and delivery, including day-to-day operations and crisis management; feasibility, P&L and competitive analysis; product definition and positioning
  • Bringing travel/ hospitality industry experience is an important plus
  • Excellent creative and conceptual skills in developing product
  • You have passion for providing a learning travel experience
  • Comprehensive general education and knowledge of geography, history, natural history, culture and current affairs of the core product area
  • Highly detail-oriented and organized work style
  • You have excellent communication skills, an ability to work well under pressure, willingness and wherewithal to make decisions, a well-developed sense of quality in delivery; the ability to work in a fast-paced environment and function effectively within a diverse, international group of colleagues.
  • You have excellent dexterity with MS Office Suite knowledge

 

If you are interested in this role, please apply via our website, including a cover letter (one page, introducing yourself and outlining why you are interested in the role) as well as your CV in English and relevant references.

For more details about this position, please contact Virginia Belli under +41 61 638 60 35.

 


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