BASEL OFFICE - Receptionist

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.

 

PURPOSE OF POSITION

The purpose of this position is to ensure that the Front Office is managed in a smooth and friendly manner to the fullest satisfaction of our international visitor, guests and partners. Moreover, the Receptionist is managing all public rooms and supports the Executive Management with administrational duties in accordance with Viking Cruises Standards.

The Receptionist is sharing his/her tasks with another colleague and reports to the Director Human Resources.

This role is based in our Operational Headquarters in Basel, Switzerland. Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.

 

YOUR RESPONSIBILITIES

  • Supervision of the entire front office area
  • Greet and welcome our international visitors, guests, candidates and partners at the front desk and direct the visitors to the appropriate person
  • Answer, screen and forward incoming phone calls
  • Receive, sort and forward daily incoming mail, prepare outgoing mail on a daily basis accordingly
  • Order office supplies and keep inventory of stock for entire office (manage service points)
  • Organization of meeting rooms according to Viking Standards
  • Support with F&B order and meal setup for meetings
  • Manage deliveries and external craftsman
  • Administrational support of the HR Department
  • Perform other clerical administrational duties such as filing, photocopying, transcribing etc. for the Executive Management
  • Ensure all public areas, including the kitchens, are always tidy and well maintained
  • All required F&B and non-food items for the break rooms are ordered, on stock and well organized
  • Manage visa application for internal customers
  • Arrange travel and accommodation (flights, rental car, train, hotel bookings) with preferred partner

 

YOUR PROFILE

  • Min. 2 years professional experience in same or similar position
  • Graduated education in hotel/tourism industry preferred
  • International experience/experience on a ship is an asset
  • Fluency in English and German (written and verbal)
  • Very good computer knowledge (MS Office), administrative experience
  • Ability to work independently, service-oriented and guest-focused
  • Very good organizational and communication skills
  • Positive personality, neat appearance

 

WHAT WE OFFER

  • Employee restaurant (including free soft drinks, juices and coffee)
  • Regular company events, such as sports games, BBQ, cooking classes
  • Flexible working hours
  • Various discounts (e.g. for sports memberships and cultural events)
  • A modern working environment 
  • A dynamic and fast-growing environment where you can drive your future
  • A free cruise for you and your +1 every two years

 

If you are interested in this role, please apply via our website, including a cover letter (one page, introducing yourself and outlining why you are interested in the role) as well as your CV in English and relevant references.

If you have any questions about this role, please feel free to contact Virginia Belli under +41 61 638 60 35.


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