CORPORATE - Corporate System Manager

PURPOSE OF POSITION

 

Viking Cruises is one of the world’s leading cruise line company that manages a fleet of 80 river ships and 7 ocean ships (and growing) with offices across the globe. We have our Marketing and Sales headquarters based in Los Angeles, USA and the Operational Head Quarters based out of Basel, Switzerland.

The IT onboard operations Team manages the entire IT Infrastructure including but not limited to VSAT, Network and WiFi Infrastructure, iTV System, Server and Clients of various flavors. The team works closely together with external technology resources including app developers, strategic advisors and managed service partners to ensure that IT is providing systems and support that align with and drive the onboard operations strategy.

As a Corporate System Manager, you will be responsible for a fleet of 8-14 River ships. Your main task will be the monitoring and maintenance of all IT systems, storage, network and related infrastructure aboard the vessel and the implementation of new hard- and software. Travel within this role is approximately 70%.

The Corporate System Manager reports to the Head of IT Onboard Operations. Starting date would be as soon as possible.

 

RESPONSIBILITIES

 

• Perform daily operations as detailed in run books and other technical documents to be provided during training

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

• Verify that any back-up procedures are carried out and have been verified as successful in line with Viking Cruises IT policies

• Maintain operational, configuration, or other policies and procedures as instructed

• Perform periodic performance reporting to support capacity planning

• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required

• Maintain data center environmental and monitoring equipment

• Maintain appropriate hardware inventory levels, ensure that all IT equipment is in good working condition, including PCs, printers, point of sale systems, servers and related hardware

• Provide basic user training and support in use of common PC software and specialized property management software as needed

• Monitor and support the satellite communication systems to ensure that the system is operating to optimum performance

 

QUALIFICATION PROFILE

 

• Associate degree in computer science or equivalent work experience

• Minimum of two years practical hands-on experience in a similar role, e.g. as a System Administrator

• Strong working knowledge of IT operating systems, especially Microsoft Windows Desktop, Microsoft Windows Server and Microsoft Office products

• Ability to troubleshoot and repair PC and printer hardware

• Basic understanding of LAN and WLAN networking

• Hands-on experience installing hardware and software

• Experience with VMWare VSphere, Hyper-V and XenDesktop preferred

• Must be organized and analytical

• Excellent time management

• Excellent attitude and interpersonal skills

• Follow directives of onboard management to adhere to all behavioral, safety and other rules for crew members and keep onboard management informed of any IT issues and policies that affect shipboard operations in their areas of responsibility

• Comfortable dealing with senior stakeholders and working autonomously

• Can-do mindset, excited about driving change in a fast-paced environment

• Loves to be the go-to person for our guests and the internal clients

 

If you are interested in this role, please apply via our website, including a cover letter (one page, introducing yourself and outlining why you are interested in the role) as well as your CV and relevant references.


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