CORPORATE - Corporate System Manager

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.

 

PURPOSE OF POSITION

The IT onboard operations Team guarantees a seamless operation of our fleet of River Ships cruising in Europe and Asia and North Africa. The Team manages the entire IT Infrastructure including but not limited to VSAT, TVRO, Network and WiFi Infrastructure, iTV System, Server and Clients of various flavors.

As a Corporate System Manager, you will be responsible for a fleet of 8-18 Ships. Your main task will be the monitoring, and maintenance of all IT systems, storage, network, and related infrastructure aboard the vessel and the implementation of new Hard and Software. This position requires a high volume of travelling (70-80%) within France and Portugal. Ideally, the candidate should be located in the south of France. 

 

YOUR RESPONSIBILITIES

  • Perform daily operations as detailed in Run Books and other technical documents to be provided during training
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Verify that any back-up procedures are carried out and have been verified as successful in line with Viking Cruises IT policies 
  • Maintain operational, configuration, or other policies and procedures as instructed
  • Perform periodic performance reporting to support capacity planning
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
  • Maintain data center environmental and monitoring equipment
  • Maintain appropriate hardware inventory levels, ensure that all IT equipment is in good working condition, including PCs, printers, point of sale systems, servers and related hardware
  • Provide basic user training and support in use of common PC software and specialized property management software as needed
  • Monitor and support the satellite communication systems to ensure that the system is operating to optimum performance
  • Relief of your team members
  • Travelling and onboard visit

YOUR PROFILE

  • Associate degree in Computer Science or equivalent work experience
  • Minimum of two years practical hands-on experience in a similar role
  • You are an experienced IT System Administrator
  • Fluent in English, ideally also fluent in Portuguese
  • Strong working knowledge of IT operating systems, especially Microsoft Windows Desktop, Microsoft Windows Server and Microsoft Office products
  • Ability to troubleshoot and repair PC and printer hardware
  • Basic understanding of LAN and WLAN networking
  • Hands on experience installing hardware and software
  • Experience with VMWare VSphere, Hyper-V and XenDesktop
  • Follow directives of onboard management to adhere to all behavioral, safety and other rules for crewmembers and keep onboard management informed of any IT issues and policies that affect shipboard operations in their areas of responsibility
  • You are comfortable dealing with senior stakeholders and working autonomously
  • You have a can-do mindset and are excited about driving change in a fast-paced environment

 

If you are interested in this role, please apply via our website, including a cover letter (one page, introducing yourself and outlining why you are interested in the role) as well as your CV in English and relevant references.

 


Job Segment: Data Center, System Administrator, Computer Science, Telecom, Network, Technology