CORPORATE - Leadership Trainer

PURPOSE OF POSITION


The Leadership Trainer is responsible for the design, development and execution of all training emphasis delivered onboard our vessels, our support offices and with 3rd party vendors working with the Viking set of standards. This position will be 85% training delivery using face to face and blended learning approaches. The remaining 15% will be focused on design and development of training material, administration and logistics. The quality assurance will be part of the training delivery.
This role will be integral part of the learning and development team in Basel and report to the Executive Director Learning & Development. Up to 15% presence at the Head Office might be required with the remaining 85% be used for training at remote locations mainly in Europe or anywhere Viking vessels are located.


RESPONSIBILITIES


Professional skills


• Facilitate state of the art “Train the Trainer” and leadership trainings for Crew/Corporates & Head Office
• Support and coach supervisors in the facilitation of technical skills trainings
• Design training lessons together with the Operations
• Leadership Coaching of shipboard leadership team members
• Research industry trends & training strategies & tools (know the training market environment)
• Ensure effective preparation of newcomers
• Conduct Talent development trainings in cooperation with Onboard Operation teams and the Training and Development department


Guest Excellence


• Conduct Train the Trainer sessions on Viking’s brand service program STAR Service, in addition to supporting shipboard management in program delivery during the Season Start
• Create and conduct STAR Service training modules during the season for the Shipboard Teams (onboard trainings)

• Coordinate training needs analysis for leadership topics and derive actions in close cooperation with Operations, and in alignment with Viking’s leadership philosophy, as outlined in Hávamál, The Book of Viking Leaders (Cross visits – sharing best practices)
• Act as learning business partner to all department heads and proactively suggest appropriate improvement measures


Mindset & Values


• Define Training & Development processes in an effective & efficient manner
• Close alignment and prioritization of training activities with Operations


Communication & Coordination


• Maintain close ongoing business relations with all Departments & relevant HR partners
• Maintain good business relationships with a trusted network of training partners in all relevant area of expertise
• Ensure efficient administration and adequate reporting of training & development measures at all times


Leadership


• Ensure effective use of skills & resources to produce content and develop programs to meet operational needs.
• Preparation and conduction of HM leadership trainings in cooperation with the Operation Quality Management (SOPs):
• Collect SOP feedback from the Shipboard teams and report to the Operation teams
• Update and design of SOPs in cooperation with the different departments


QUALIFICATION PROFILE

 

This position requires an individual capable of developing and writing training programs from scratch as well as delivering these programs for a diverse audience. The individual will have a proven track record in the field of content development for face to face and possible digital or blended learning approaches. Candidates with knowledge in Adobe Connect, Captivate, Articulate and /or possible SAP solutions are given preference.

Apart from this, we are looking for someone with the following qualifications:

• Several years of face to face training experience in the field of Hospitality or Cruise Industry within an international environment

• Fluent written and spoken English, competency in other languages are an asset
• Strong business acumen, exceptional work ethic and customer orientation
• Solid communication skills (written and verbal)
• Excellent planning and organizational abilities
• Flexibility and willingness for co-operation and teamwork
• Reliable and stress-resistant
• Proactive and precise communicator
• Communicative, inspiring and convincing personality
• Experience in project management and leading teams
• Must be able to deliver face to face trainings in a stressful and time-pressured environment
• Must be able to travel internationally up to 80% of the time
• Must be able to link theory to practice via standardized and ad-hoc industry examples


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