EXPEDITION - Assistant Expedition Leader

WHO WE ARE 

 

Viking has grown to be The World’s Leading River Cruise Line, with double-digit growth in recent years. With the launch of its ocean fleet in 2015, the company has also become the leader in small ship ocean cruising. With operational headquarters in Basel, Switzerland, Viking provides destination-focused itineraries designed for experienced travelers who have an interest in geography, culture and history. Each journey includes a shore excursion in every port, and an exclusive Viking Culture Curriculum program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers. 

 

Viking currently operates a fleet of more than 80 vessels, state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. Viking was voted the #1 River Cruise Line by Condé Nast Traveler in their 2018 Readers’ Choice Awards, and for the third year in a row, has been named the #1 Ocean Cruise Line* by Travel + Leisure readers in the World’s Best Awards 2018. 

 

PURPOSE OF POSITION 

 

Viking Expedition is a new leg of Viking Cruises to deliver expedition cruises in destinations previously not operated by Viking Cruises. The Assistant Expedition Leader holds a key role on board, working closely with the on board expedition Admin team, the Assistant Expedition Leader will assist in planning on executing the day to day logistics and manage the expedition team. 

 

YOUR RESPONSIBILITIES 

 

Professional Skills 

  • Strong leader, team player and an inspiration to others 

  • Ability to structure complex tasks 

  • Good communicator, knowledgeable about expedition operations 

  • Works well under pressure 

  • Smart, presentable, friendly and excellent people skills 

  • Excellent computer & Microsoft Office experience (Excel, Word, PowerPoint, etc) 

  • English speaking and writing to a high standard 

 

General Duties 

  • Compile and send the Post Visit Reports (PVR) and any other operational forms necessary to the relevant entities 

  • Ensure all equipment required for the excursions is prepared & loaded / offloaded, properly cleaned and maintained and bio-secured if operating in an area that it requires 

  • Responsible for creating daily staff duty sheets in coordination with the Expedition Program Coordinator and Expedition Leader 

  • Lead excursions and/or activities off the ship when necessary 

  • Liaise with the relevant safety person 

  • Elaborate / fill out daily toolbox chat with relevant data (i.e. coordinates, wind/swell conditions, etc…) 

  • Lead pre and end of voyage safety meeting, being also responsible for the minutes of the meetings, filing them for on board access and sending them to the designated person in the Operations Management shore team 

  • Designated by default as the “Camping Master”, leading the mandatory pre-camping informative briefing to guests, and all required logistics and duties (including equipment) before during and after the camping 

  • In the absence of a training officer, the Assistant Expedition Leader is responsible to lead training sessions and keep it’s logging up to date, ensuring all staff is delivering to Viking Cruises highest standards 

  • Designated Bio-security officer in regions where legal requirements or Viking Cruises sees it fit 

  • In the Arctic region, ensure that Firearm Maintenance and Safety Protocols are strictly followed to the highest standards 

  • Socialize with guests on a regular basis with special care given to dining with different guests 

  • Head the department 

  • Post-visit report to all stakeholders 

  • Liaise and cooperate with third parties ashore: local communities, stakeholders, and suppliers 

  • Full budget and reporting responsibility for the on board department 

  • Liaise and provide strong guidance to on board management when it comes to above duties 

  • Identify and carry-out training needs in the team 

  • Represent Viking Cruises in industry organization working groups and committees 

  • Safeguard compliance with industry guidelines and regulations 

  • Convey insights about our destinations, its history, culture, nature and wildlife in a credible but easy and entertaining way 

 

Mindset and Values 

  • Be well groomed and of professional personality and focused on delivering 100% satisfaction 

  • Adhere to schedules, always setting good standards as a member of the shore side team 

  • Be willing to travel regularly to various Viking offices and vessels 

 

Communication & Coordination 

  • Report to the Expedition Leader and coordinate with other department heads as needed 

 

Leadership 

  • Lead by example 
  • Work with the Expedition Leader providing training and mentorship to the Expedition Team 
  • Ensure a positive working environment 

 

Your Profile 

  • Previous experience in similar roles in the Expedition Cruise Industry, operating in Antarctica, the Arctic or the North American Great Lakes areas.

  • Good administration & organization 

  • Proactive problem solving 

  • Teamwork and good communication 

  • Well organized, efficient and positive 

  • A leader 

  • Understand guest needs 

  • Time management 

  • Reliable and pressure resistant 

  • Proactive in upholding Viking standards of excellence 

  • Enthusiastic team member 

  • Marine Radio Operator’s license or equivalent 

  • Small boat license, RYA powerboat level 2 or equivalent/higher

  • Proven experience operating inflateable Zodiacs (Mark V with 60hp engines) or equivalent / higher

  • Leisure Skipping Course D5LA (preferential) 

  • Wilderness First Responder Certificate or equivalent 

 

Guidelines and Regulations 

  • Implement Standard Operating Procedures & STAR Service Standards within the department. 
  • Ensure appropriate appearance and clothing according to the updated Grooming Standards. 
  • For work in Polar Regions: have passed the appropriate and most recent field staff online assessment of IAATO/AECO.  
  • The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment. 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”