EXPEDITION - General Naturalist

WHO WE ARE 

 

Viking has grown to be The World’s Leading River Cruise Line, with double-digit growth in recent years. With the launch of its ocean fleet in 2015, the company has also become the leader in small ship ocean cruising. With operational headquarters in Basel, Switzerland, Viking provides destination-focused itineraries designed for experienced travelers who have an interest in geography, culture and history. Each journey includes a shore excursion in every port, and an exclusive Viking Culture Curriculum program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers. 

 

Viking currently operates a fleet of more than 80 vessels, state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. Viking was voted the #1 River Cruise Line by Condé Nast Traveler in their 2018 Readers’ Choice Awards, and for the third year in a row, has been named the #1 Ocean Cruise Line* by Travel + Leisure readers in the World’s Best Awards 2018. 

 

PURPOSE OF POSITION 

 

Viking Expedition is a new leg of Viking Cruises to deliver expedition cruises in destinations previously not operated by Viking Cruises. The General Naturalist is a very dynamic and unstructured role where being proactive is the key to be successful. While engaged in off-ship activities, the General Naturalist will be required to lead interpretative zodiacs cruises and walks amongst other activities, on board the ship mingling with guests and sharing experiences and knowledge for a better enjoyment and understanding of the great locations we operate. 

 

YOUR RESPONSIBILITIES 

 

Professional Skills 

  • Strong leader, team player and an inspiration to others 

  • Ability to structure complex tasks 

  • Good communicator, knowledgeable about expedition operations 

  • Works well under pressure 

  • Smart, presentable, friendly and excellent people skills 

  • Excellent computer & Microsoft Office experience (Excel, Word, PowerPoint, etc) 

  • English speaking and writing to a high standard 

  • Previous experience as an Expedition Guide in the destination you are applying to 

 

General Duties 

  • Function as an outdoors guide when engaged in off-ship activities, leading interpretative walks, hikes or zodiac cruises 

  • Both on board and off the vessel, provide the best guest experience 

  • Mingle and interact with guests in public spaces as often as possible 

  • Assist with Embarkation and Disembarkation logistics and duties as necessary 

  • Assist in any other general duties assigned by the Expedition Admin Team 

 

Mindset and Values 

  • Be well groomed and of professional personality and focused on delivering 100% satisfaction 

  • Adhere to schedules, always setting good standards as a member of the shore side team 

  • Be willing to travel regularly to various Viking offices and vessels 

 

Communication & Coordination 

  • Report to the Assistant Expedition Leader 

 

Leadership 

  • Be a role model to others and lead by example 
  • Ensure a positive working environment 

 

Your profile 

  • Previous experience in similar role or demonstrated experience in the Expedition Cruise Industry 

  • Good administration & organization 

  • Proactive problem solving 

  • Teamwork and good communication 

  • Well organized, efficient and positive 

  • A leader 

  • Understand guest needs 

  • Time management 

  • Reliable and pressure resistant 

  • Proactive in upholding Viking standards of excellence 

  • Enthusiastic team member 

  • Marine Radio Operator’s license or equivalent 

  • Small boat license (RYA Powerboat level 2 or equivalent) 

  • Wilderness Advanced First Aid or equivalent / higher 

 

Guidelines and Regulations 

  • Implement Standard Operating Procedures & STAR Service Standards within the department. 

  • Ensure appropriate appearance and clothing according to the updated Grooming Standards. 

  • For work in Polar Regions: have passed the appropriate and most recent field staff online assessment of IAATO/AECO.  

  • The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment. 

 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”