MISSISSIPPI - Guest Services Staff

Founded in 1997, Viking is the world’s leading small ship travel company, exploring more than 20 rivers, five oceans, five great lakes and all seven continents. Offering destination-focused experiences for curious travelers, Viking has amassed more than 250 awards and was recently voted the #1 River Cruise Line and the #1 Ocean Cruise Line by Condé Nast Traveler in the publication’s 2021 Readers’ Choice Awards.

You now have an opportunity to join one of the most acclaimed and fastest-growing hospitality brands as it expands in the United States.

 

In summer 2022, Viking will launch its new, highly-anticipated Mississippi River cruises and will introduce the most luxurious ship ever built for the river, the 386-guest Viking MississippiSailing on board the elegant new ship, you will dock in the heart of iconic cities that line the river; during your free time, you will be just footsteps from exploring the fascinating places that stretch from New Orleans all the way north to St. Paul.

At Viking, we offer great pay and great benefits—including a Swiss-developed training program and a work schedule that provides up to 13 weeks off each year. With all of your living expenses covered during work weeks—including lodging, meals, Wi-Fi, travel to/from the ship, uniforms & laundry—you have the unique chance to save more of your pay than in most other restaurant or hospitality positions. Being a valued member of the Viking family, you join a close-knit, supportive group of colleagues—many of whom form lifelong working relationships and friendships. And, with training from the industry leader, you will receive the skills, knowledge and tools to be successful—as well as abundant opportunities for advancement. Regardless of where you are on your career journey, Viking can help you in reaching new destinations.

 

Multiple positions open for immediate hiring; earn up to $44,100 annually

 

PURPOSE OF POSITION

  • To provide guests at all times with friendly, personalized front-desk service, including concierge services 24 hours a day in a manner consistent with Viking River Cruises’ high standard of guest services.
  • This includes, but is not limited to, maintaining high standards and consistency of outstanding custome service and monitoring of all Guest Services-related tasks.

 

YOUR RESPONSIBILITIES

  • Center “the heart” of information for all guests
  • Transaction of all on board sales
  • Operation of phone switchboard, cashless system and safety system
  • Full understanding of guest infotainment system and guarantee of its smooth operation
  • 24h Concierge Services
  • Organization and planning of embarkation / disembarkation
  • Preparation and execution of a smooth check-in and check-out
  • Read and update the logbook daily and take action accordingly
  • Check guest manifests and special request lists for all arriving guests
  • Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up. Guest to be promptly advised of all actions taken
  • Prepares the guest lists, party invitations, menus, and special notes from the ships management
  • Assist in guest medical disembarkations with support of the management
  • Coordination, confirmation and assistance with guests’ departure arrangements and other travel connections (e.g. flight changes)
  • Organizing guest information documents (city maps / brochures / handouts)
  • Assistance with coordination and dispatching of shore excursions
  • Ability to effectively deal with internal & external customers, some of whom will require high levels of  patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts

YOUR PROFILE:

  • High school diploma required, and degree with hospitality focus preferred
  • Minimum of 2 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of the Front Office department
  • Must be able to deal correctly with confidential information and must be discrete
  • Must be well groomed and maintain impeccable hygiene standards
  • Extensive walking required and ability to stand on feet for a long time
  • Hours may vary based upon organizational needs and operational demands
  • Guest focused, service oriented, positive personality and professional appearance
  • Flexible and stress resistant, team player, shows commitment
  • Relative accounting and administration skills
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral & written English communication skills. A second language as per itinerary is an asset

 

MANDATORY REQUIREMENTS & AT WILL EMPLOYMENT:

  • Ability to provide proof of eligibility to work in the United States
  • Ability to work as necessary in order to complete all assigned tasks and fulfill responsibilities in your assigned role.
  • Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of standing or walking
  • Ability to satisfactorily pass a pre-employment drug test. This includes testing for Marijuana and other controlled substances. We are a Drug Free Workplace.
  • Viking Cruises is an At-Will Employer. As such your, employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at-will.

 

GUIDELINES AND REGULATIONS

  • Implement Standard Operating Procedures & STAR Service Standards within the department.
  • Ensure appropriate appearance and clothing according to the updated Grooming Standards.
  • The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment

 

Viking is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


Job Segment: Front Desk, Administrative