MISSISSIPPI - Sound and Light Technician

Founded in 1997, Viking is the world’s leading small ship travel company, exploring more than 20 rivers, five oceans, five great lakes and all seven continents. Offering destination-focused experiences for curious travelers, Viking has amassed more than 250 awards and was recently voted the #1 River Cruise Line and the #1 Ocean Cruise Line by Condé Nast Traveler in the publication’s 2021 Readers’ Choice Awards.

You now have an opportunity to join one of the most acclaimed and fastest-growing hospitality brands as it expands in the United States.

 

In summer 2022, Viking will launch its new, highly-anticipated Mississippi River cruises and will introduce the most luxurious ship ever built for the river, the 386-guest Viking Mississippi. Sailing on board the elegant new ship, you will dock in the heart of iconic cities that line the river; during your free time, you will be just footsteps from exploring the fascinating places that stretch from New Orleans all the way north to St. Paul.

 

At Viking, we offer great pay and great benefits—including a Swiss-developed training program and a work schedule that provides up to 13 weeks off each year. With all of your living expenses covered during work weeks—including lodging, meals, Wi-Fi, travel to/from the ship, uniforms & laundry—you have the unique chance to save more of your pay than in most other restaurant or hospitality positions. Being a valued member of the Viking family, you join a close-knit, supportive group of colleagues—many of whom form lifelong working relationships and friendships. And, with training from the industry leader, you will receive the skills, knowledge and tools to be successful—as well as abundant opportunities for advancement. Regardless of where you are on your career journey, Viking can help you in reaching new destinations.

PURPOSE OF POSITION

  • The A/V Technician ensures the smooth operation of the A/V Centre by overseeing that all equipment for all areas of the ship is set up, run and maintained, according to company policies and procedures.
  • The A/V Technician will provide technical support for live music performances on board the vessel.

 

  • It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.

 

YOUR RESPONSIBILITIES

  • Ensure the smooth running of the A/V Centre and to attend all show setups, sound checks, show calls and meetings, unless otherwise requested to ensure that both the Broadcast and Stage Management Departments are supported.

 

  • Set up and operate A/V equipment for assigned shows and programming; maintain programming logs, as required; assist with the maintenance of all broadcast equipment.

 

  • Adjust the fidelity, brightness and contrast of video transmissions, using video control consoles.

 

  • Align antennas with dishes to ensure the clearest signal for transmission; monitor the reliability and adjust the clarity and strength of signals; switch input/output sources, as necessary.

 

  • Assist with IT to ensure that all live TV signals are up-to-date and that the Owner’s Suite and Private Dining Room Tech are working properly; participate in special events by assisting with sound needs.

 

  • Communicate in a clear, concise and timely manner with the Cruise Director and other departments.

 

  • Demonstrate the ability to troubleshoot and provide information to resolves issues, accordingly.

 

YOUR RESPONSIBILITIES

  • Maintain cleanliness and order in all video areas, in accordance with all Public Health and Safety Policies and Procedures; send Voyage Reports of any technical issues found in onboard venues and/or other areas that require attention, to the Cruise Director.

 

  • Support A/V Technician from other ships, when they reach out for support.

 

  • Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies.

 

  • Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.

 

  • Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.

 

  • Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards; ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.

 

  • Become knowledgeable and ensure you are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.

 

  • Positively contribute to achieving/succeeding Entertainment KPI goals (quality & financial) for the Entertainment Department; have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
  • This document describes the primary activities, duties and responsibilities of this position. Your   

             manager or supervisor may assign additional duties and responsibilities to you.

 

YOUR PROFILE:

  • Proven experience with computer systems (both hardware and software) in which set-up and support of A/V have been applied, are required; shipboard experience is preferred.
  • A Bachelor’s Degree focusing on technical theatre or broadcast, is preferred. Training and education in audio electronics will be considered, in lieu of a degree.
  • Proven experience in live sound support is required.
  • It would be an advantage to have experience with Content Management Systems (CMS) and the following key equipment and software: AJA KiPro, Wowza Server, FileZilla, Cisco, Leightronix, Oppo Player, Christie Projector, Dolby Controller, Satellite Antenna Control Unit, AMX Control, BGM System, IPTV, Monit.
  • Must have experience working with Apple Macs, as well as Apple Final Cut Pro and Compressor.
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills.
  • Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player; proactive problem-solving skills are required.
  • Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
  • Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health and Safety Policies; team builder with exceptional work ethic, organizational and motivational skills and coaching abilities.

 

 

MANDATORY REQUIREMENTS & AT WILL EMPLOYMENT:

  • Ability to provide proof of eligibility to work in the United States
  • Ability to work as necessary in order to complete all assigned tasks and fulfill responsibilities in your assigned role.
  • Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of standing or walking
  • Ability to satisfactorily pass a pre-employment drug test. This includes testing for Marijuana and other controlled substances. We are a Drug Free Workplace.
  • Viking Cruises is an At-Will Employer. As such your, employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at-will.

 

 

GUIDELINES AND REGULATIONS

  •  Implement Standard Operating Procedures & STAR Service Standards within the department.

 

  • Ensure appropriate appearance and clothing according to the updated Grooming Standards.

 

  • The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

 

 

Viking is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

 

Please apply via our website www.vikingcareers.com including your CV and cover letter.

 

 

 

 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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