OCEAN - Assistant Cruise Director

Assistant Cruise Director

 

PURPOSE OF POSITION

To provide the guests with premium quality entertainment and activities by directing, development and implementation of programs in accordance with VOC standards. To support the Cruise Director with the management of the entertainment team

 

YOUR RESPONSIBILITIES

Professional Skills

 

  • English speaking
  • Good communicator
  • Smart, presentable, friendly and approachable
  • Confident to answer general guest enquiries and give directions
  • Knowledge of key day-to-day procedures - I’ve lost my key, where to I go to join tour, how do I book a tour, what do you suggest I do ashore, daily program events
  • Strong social skills with a positive outlook - problem solver
  • Works well under pressure
  • Strong Computer & Microsoft experience - Excel and Word
  • Host some deck sports
  • Greeting duties during lectures and shows
  • Host dining tables - ability to hold conversations and engage guests
  • Schedule the department, being aware of the operational needs of the ship and other departments
  • Actively participate in the life of the ship as a member of the Cruise & Entertainment Department
  • Accompany guest shore excursions as agreed with the Cruise Director
  • Uphold and participate in all safety and security requirements as a crew member
  • Be able to take over the role of Cruise Director in case of emergency/illness or other situations that may arise that might take the Cruise Director out of normal operation
  • Overseeing the Viking Daily newsletter, including proof reading and checking for any clashes in schedules
  • Perform at least a one 45min performance with tracks or charts once per cruise

  • Pro-active approach to problem solving
  • Ability to MC events on and off stage
  • Any other duties deemed necessary by the Cruise Director

     

    Guest Excellence

  • Maintain, uphold and execute the Viking quality and Service Standards
  • Monitor guest satisfaction and report issues, concerns and suggestions

     

    Mindset & Values

  • Be well groomed and of positive personality and focused on delivering 100% satisfaction
  • Adhere to schedules, always setting good standards for the rest of the department

     

    Communication & Coordination

  • Report directly to the Cruise Director
  • Be mindful of the guests inquiries, requests, complaints and respond immediately

     

  • Leadership

  • Ability to schedule the department, being aware of the operational needs of the ship and other departments
  • Training of Team members to the standards set by VOC
  • Supervision and Management of the Team

     

    YOUR PROFILE

    The Assistant Cruise Director is experienced within the Entertainment industry and has strong administration and personal skills. Has the ability to work on his/her own and within a team environment

     

    Reporting Line

  • Solid line: Report to the Cruise Director

     

  • Required Skills

  • Good Administration
  • Confident on microphones and on stage
  • Prefer previous ship experience
  • Well organized
  • Commitment to Safety and Security programs
  • Sociable and confident in the presence of guests
  • Well groomed
  • Proactive problem solving
  • Understand guest needs
  • Time Management
  • Teamwork and good communication
  • Strong command of English
  • Reliable and pressure resistant
  • Proactive in upholding Viking standards of excellence
  • Enthusiastic crew member
  • Good knowledge of Microsoft Office programs
  • Good understanding of scheduling

 

       GUIDELINES AND REGULATIONS

  • Job Description • Contract • Company Rules and Regulations • Onboard ABC • Viking College • Uniform Regulation • Departmental Manual

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“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


Job Segment: Manager, Management