OCEAN - Assistant Systems Manager

JOB DESCRIPTION

ASSISTANT SYSTEMS MANAGER

 

WORKING WITH VIKING

As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. At Viking, we are committed to each other and our guests through a shared set of values. We strive to be the best; we always impress our guests and we care for each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.

 

PURPOSE OF POSITION

  • The Assistant Systems Manager assists the Systems Manager with maintaining all IT systems and equipment onboard the vessel, and maintains the hardware, cabling systems, networks, software and addresses other technical issues.
  • You are required to provide all departments onboard the vessel with general support for systems and procedural activities and provide user training in order to enhance the ship’s user skills.
  • It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company, and increase guest satisfaction and knowledge by providing tech-learning courses.

 

YOUR RESPONSIBILITIES

  • Perform daily operations, as detailed in Run Books and other technical documents provided during training.
  • In conjunction with the Systems Manager, support all crew to keep their workstations in working condition, this includes maintaining PCs, point of sale terminals, cabling systems, servers and related hardware.
  • Must demonstrate the ability to troubleshoot and repair PC and printer hardware.
  • Promptly respond to user requests during normal working hours. Extended hours may be required as needed for critical systems support.
  • Take direction from the Systems Manager to deliver on required responsibilities and assignments.
  • Provide basic user training and support in using common PC software and specialized property management software, as needed.
  • Provide support for guest-facing technical equipment, telephones, TVs and Digital Signage.
  • Provide guest support for devices, troubleshooting of WiFi connection & the Viking Voyager App.
  • Serve as the IT Guest liaison, in order to make guests feel comfortable with the Viking IT product
  • Keep the Leadership Team informed of any IT issues and policies that may affect shipboard operations in their areas of responsibility.
  • Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
  • Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
  • Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
  • Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
  • Demonstrate outstanding flexibility: must be able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times. 
  • Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
  • Have strong motivation to achieve the company goals and objectives (quality and financial) for the IT Department.
  • Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
  • Perform a Full Inventory Cycle of the assigned Store, twice a month, before every full loading.

 

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

 

YOUR PROFILE:

  • A required minimum of 1 year plus experience working with IT systems with hands on experience dealing with application users, operations and systems administration; a degree in Computer Science or related and formal training in related IT hardware and software is required.
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
  • Must have experience in operating systems, experience in MXP is preferred; strong administration skills are required and must be proficient with PC based databases, spread sheets, and word processing systems; flexible, stress resistant, committed team player.
  • Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.

 

GUIDELINES AND REGULATIONS

  • Implement Standard Operating Procedures & STAR Service Standards within the department.
  • Ensure appropriate appearance and clothing according to the updated Grooming Standards.
  • The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

 

 

Position:                                        Assistant Systems Manager

Supervisor:                                   Systems Manager

Gives instructions to:                 NA

Receives instructions from:       IT Technical Support Department; Hotel General Manager, Systems Manager

 

 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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