OCEAN - Assistant Provision Master

JOB DESCRIPTION

ASSISTANT PROVISION MASTER

 

A VIKING LEADERSHIP ROLE

As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.

 

PURPOSE OF POSITION

  • The Assistant Provision Master ensures that the food and beverage (F&B) storage area is kept clean and in proper condition.
  • You are required to manage all of the Bottle Stores.  
  • It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.

 

YOUR RESPONSIBILITIES

  • Assist the Provision Master with issuing and counting goods as well as with loading and landing goods; physically participate in storing goods, as required.
  • Report any discrepancies found on the inventory list to the Provision Master.
  • Countercheck that the physical quantities of bottles present in the stores correspond with the bottle quantities logged onto MXP, before and after issuing bottles to the Bar Department.
  • With the support from the Provision Master, ensure that all F&B storage areas are maintained in a clean and hygienic manner, in accordance with all Public Health Policies.
  • Report any malfunctioning equipment or furnishings in need of repair to the Provision Master.
  • Manage and maintain Bottle Stores ensuring that all items stored are in good condition the Bottle Stores are cleaned in accordance with all Public Health Policies.
  • In conjunction with the Provision Master, oversee the overall direction and supervision of all employees assigned to the F&B Storeroom operation.
  • Implement and follow up on correct Stock Rotation Procedures and ensure that first-in first-out (FIFO) regulations are in place and storerooms are properly organized.
  • Be familiar with the Human Resources Manual & Shipboard Training; have an in-depth understanding of the working hours policies & procedures; be familiar with crew contracts and work schedule hours/week, to maintain working hours paperwork and if necessary, correct entries for payroll.
  • Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.
  • Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.
  • Ensure that relevant crew wears Personal Protective Equipment (PPE) at all times during relevant activities (e.g. loading). Always use correct lifting techniques to prevent injuries.
  • Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards; ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
  • Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
  • Positively contribute to achieving/succeeding Inventory KPI goals (quality & financial) for the Inventory Department; have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
  • In the absence of the Provision Master, demonstrate the ability to take over the F&B Store Operation.
  • Perform a Full Inventory Cycle of the assigned Store, twice a month, before every full loading.
  • Perform additional duties, upon instruction from supervisors.

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

 

YOUR PROFILE:

  • Extensive knowledge of F&B products, shoreside and shipboard F&B operations, storeroom operations and storage procedures, are required.
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
  • Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player.
  • Must have experience in material management systems, experience in MXP is preferred; strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
  • Must be familiar with all Hotel and F&B departments and their operational functions; advanced knowledge of ship-catering operations, is required.
  • Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities.

 

GUIDELINES AND REGULATIONS

  • Implement Standard Operating Procedures & STAR Service Standards within the department.
  • Ensure appropriate appearance and clothing according to the updated Grooming Standards.
  • The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

 

Position:                                          Assistant Provision Master         

Supervisor:                                     Supervisor:                                     Corporate Operation Manager, Hotel General Manager, Inventory Manager, Provision Master     

                                                         Direct reports:                               Hotel Storekeeper, Storekeeper

                                                          Line manager:                               Inventory Manager

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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