OCEAN - Cruise Director

JOB DESCRIPTION

CRUISE DIRECTOR

 

A VIKING LEADERSHIP ROLE

As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.

 

PURPOSE OF POSITION

  • The Cruise Director plans, prepares and delivers exciting events and programs to Viking guests, focusing on upholding the company’s strong values of enlightenment and entertainment, while recognizing guests’ needs.
  • It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.

 

YOUR RESPONSIBILITIES

  • Ensure that all events and programs are brand aligned and run in a smooth, efficient and timely manner in accordance with company standards.
  • Demonstrate the ability to create a 45 – 50-minute Variety Performance in which most of the Entertainment Department participates; have a 45 – 60-minute Stage Performance and repertoire suitable and aligned to the Viking Brand.
  • In conjunction with the Broadcast Manager and Stage Manager, monitor the performance of all Entertainment Technicians.
  • Monitor guest satisfaction and report any issues, concerns and suggestions to the Hotel General Manager; demonstrate the ability to be a strong host, with enthusiastic and confident social skills.
  • Host and act as Master of Ceremonies at special events, cocktail parties and functions.
  • Make announcements on the Public Address (PA) System.
  • Ensure that guest entertainment and activities are carefully designed and aligned with guest needs.
  • Guide and support the Entertainment Team to develop activity programming sensitive to guest needs and demographics, and itinerary fluctuations.
  • Coach and rehearse performances with the Entertainment Team to ensure that standards are in line with Viking’s STAR Service Standards; attend the Viking Vocalists’ production rehearsals and provide feedback and guidance, as needed.
  • Promote all performances and enrichment onboard to ensure attendance and satisfaction scores are reached and maintained.
  • Keep inventories of all equipment and follow up on faulty equipment that has been reported in a prompt and efficient manner; schedule the Entertainment Department, as required, being aware of other departments and the ship’s operational needs.
  • Report to the Hotel General Manager and coordinate with other Department Heads, as required.
  • Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions.
  • Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to guest flow.
  • Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
  • Provide the necessary guidance/training and information to the Entertainment Team, in accordance with company standards and operational needs.
  • Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.
  • Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
  • Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards; ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
  • Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
  • Positively contribute to achieving/succeeding Entertainment KPI goals (quality & financial) for the Entertainment Department; have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.

 

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

 

YOUR PROFILE:

  • A required minimum of 4-5 years plus experience in an entertainment or similar position in an upscale hotel, resort or cruise ship; shipboard experience is required.
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills; must be sociable and confident and demonstrate enthusiasm when interacting with guests; a strong presence for on- and off-stage presentations and television appearances is required; must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player; proactive problem-solving skills are required.
  • Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
  • Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies, team builder with exceptional work ethic, organizational and motivational skills and coaching abilities.

 

GUIDELINES AND REGULATIONS

  • Implement Standard Operating Procedures & STAR Service Standards within the department.
  • Ensure appropriate appearance and clothing according to the updated Grooming Standards.
  • The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

 

 

Position:                                           Cruise Director

Supervisor:                                      Hotel General Manager

Direct reports:                                Assistant Cruise Director, Stage Manager, Broadcast Manager

Line Manager:                                Hotel General Manager

 

 

 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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