OCEAN - Cruise Director



Viking is a strong and dynamic company with a growing fleet of more than 80 river ships and eight ocean vessels cruising over 100 itineraries around the world. In 2022, Viking guests could enjoy the comfort and elegance of our award-winning fleet with 8 new river ships, two expedition ships built specifically to explore the world's most remote destinations, and a unique Mississippi River ship in the U.S. In 2023 Viking celebrates the inaugural season of our Ocean vessel the Viking Neptune and our 9th Ocean vessel the Viking Saturn.



As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.



  • The Cruise Director plans, prepares and delivers exciting events and programs to Viking guests, focusing on upholding the company’s strong values of enlightenment and entertainment, while recognizing guests’ needs.
  • It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.



  • Ensure that all events and programs are brand aligned and run in a smooth, efficient, and timely manner in accordance with company standards.
  • Demonstrate the ability to create a 45 – 50-minute Variety Performance in which most of the Entertainment Department participates; have a 45 – 60-minute Stage Performance and repertoire suitable and aligned to the Viking Brand.
  • In conjunction with the Broadcast Manager and Stage Manager, monitor the performance of all Entertainment Technicians.
  • Monitor guest satisfaction and report any issues, concerns, and suggestions to the Hotel General Manager; demonstrate the ability to be a strong host, with enthusiastic and confident social skills.
  • Host and act as Master of Ceremonies at special events, cocktail parties, and functions. 
  • Make announcements on the Public Address (PA) System.
  • Ensure that guest entertainment and activities are carefully designed and aligned with guest needs. 
  • Guide and support the Entertainment Team to develop activity programming sensitive to guest needs and demographics, and itinerary fluctuations.
  • Coach and rehearse performances with the Entertainment Team to ensure that standards are in line with Viking’s STAR Service Standards; attend the Viking Vocalists’ production rehearsals and provide feedback and guidance, as needed.
  • Promote all performances and enrichment onboard to ensure attendance and satisfaction scores are reached and maintained.
  • Keep inventories of all equipment and follow up on faulty equipment that has been reported in a prompt and efficient manner; schedule the Entertainment Department, as required, being aware of other departments and the ship’s operational needs.
  • Report to the Hotel General Manager and coordinate with other Department Heads, as required.
  • Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions.
  • Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to guest flow.
  • Lead and support a multi-cultural team, maximizing crew satisfaction, productivity, and retention; participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
  • Provide the necessary guidance/training and information to the Entertainment Team, in accordance with company standards and operational needs.
  • Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.
  • Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
  • Always uphold impeccable grooming standards within your team by complying with Viking’s Image and Uniform Standards; ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
  • Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment, and programs.
  • Positively contribute to achieving/succeeding Entertainment KPI goals (quality & financial) for the Entertainment Department; have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.



  • A required minimum of 4-5 years’ experience in an entertainment or similar position in a premium brand hotel, resort, or cruise ship; shipboard experience is required.
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills; must be sociable and confident and demonstrate enthusiasm when interacting with guests; a strong presence for on- and off-stage presentations and television appearances is required; must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player; proactive problem-solving skills are required.
  • Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
  • Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies, team builder with exceptional work ethic, organizational and motivational skills and coaching abilities.



  • Implement Standard Operating Procedures & STAR Service Standards within the department.
  • Ensure appropriate appearance and clothing according to the updated Grooming Standards.
  • The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.


Position:                                              Cruise Director

Supervisor:                                         Hotel General Manager

Direct reports:                                   Assistant Cruise Director, Stage Manager, Broadcast Manager

Line Manager:                                   Hotel General Manager



Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. After submitting your CV, we might ask you to introduce yourself with a personal video recording. We always encourage our candidates to take this step to add their personality to any written application. Please note, however, that this step is optional and not a mandatory part of the recruiting process. For further information, please refer to our Recruitment Guidelines.

As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.


“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”

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