OCEAN - Hotel Storekeeper

JOB DESCRIPTION

HOTEL STOREKEEPER

 

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.

 

WORKING WITH VIKING

As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. At Viking, we are committed to each other and our guests through a shared set of values. We strive to be the best; we always impress our guests and we care for each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.

 

PURPOSE OF POSITION                                                                                             

  • The Hotel Storekeeper ensures that the hotel and uniform storage area is kept clean and in proper condition.
  • You are required to order all hotel and uniform supplies and inspect supplies to ensure accurate quantities and that high-quality standards are maintained during loading operations.
  • It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.

 

YOUR RESPONSIBILITIES

  • Prepare internal requisitions, once approved by the relevant supervisor.
  • In conjunction with the Inventory Manager, prepare external requisitions and process data in MXP.
  • Manage and process uniforms in MXP.
  • Load and offload items stored in the Hotel and Uniform Central Storerooms and manage all aspects pertaining to hotel and uniform goods; coordinate requested personnel during loading and offloading.
  • Manage and maintain Hotel and Uniform Central Storerooms ensuring that all items stored are in good condition and that storerooms are cleaned in accordance with all Public Health Policies; monitor expiration dates of items stored in Hotel and Uniform Central Storerooms.
  • Implement and follow up on correct Stock Rotation Procedures and ensure that first-in first-out (FIFO) regulations are in place and the storerooms are properly organized.
  • Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
  • Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
  • Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
  • Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
  • Demonstrate outstanding flexibility: must be able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
  • Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
  • Have strong motivation to achieve the company goals and objectives (quality and financial) for the Inventory Department.
  • Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
  • Perform a Full Inventory Cycle of the assigned Store, twice a month, before every full loading.

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

 

YOUR PROFILE

  • A required minimum of one years’ experience as a Hotel Storekeeper or in a similar role; Extensive knowledge of hotel & uniform operations, storeroom operations and storage procedures are required. Shipboard experience in the position is a must.
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
  • Must be flexible, stress resistant, and a committed team player with an exceptional work ethic.
  • Must have experience in material management systems, experience in MXP is preferred; strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
  • Positive and hands-on personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.

 

GUIDELINES AND REGULATIONS

  • Implement Standard Operating Procedures & STAR Service Standards within the department.
  • Ensure appropriate appearance and clothing according to the updated Grooming Standards.
  • The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

 

Position:                                             Hotel Storekeeper

Supervisor:                                        Inventory Manager; Provision Master

Direct Reports:                                 N/A

Line Manager:                                  Provision Master

 

APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. After submitting your CV, we might ask you to introduce yourself with a personal video recording. We always encourage our candidates to take this step to add their personality to any written application. Please note, however, that this step is optional and not a mandatory part of the recruiting process. For further information, please refer to our Recruitment Guidelines.


DISCLAIMER
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.

 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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