OCEAN - Laundry Master

JOB DESCRIPTION

LAUNDRY MASTER

 

A VIKING LEADERSHIP ROLE

As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.

 

PURPOSE OF POSITION                                                                                                    

  • The Laundry Master oversees a variety of laundry functions to ensure the smooth running of the daily operation of laundry and dry-cleaning.
  • You are required to ensure the efficient work flow of the Laundry Department by maintaining high levels of employee productivity and a safe work area.
  • It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.

 

YOUR RESPONSIBILITIES

  • Regularly inspect laundry areas to ensure that these areas are clean and safe, according to company policies and procedures and employee health and fire/chemical safety. Any damages/malfunctions found during such inspection must be corrected, accordingly, and reported to the Executive Housekeeper.
  • Maintain accurate and up-to-date record keeping which includes but is not limited to flatwork ironing, laundry lint cleaning and Material Safety Data Sheet (MSDS) files; ensure that all preventative actions are taken by laundry personnel to prevent spontaneous combustion.
  • Ensure that all linen is staged and stored safely. Linen should under no circumstance be piled above the red safety line, obstruct exits & escape areas or limit access to safety equipment such as fire extinguishers, water tight doors and fire doors.
  • Monitor and maintain inventory for all laundry chemicals and supplies; complete and submit weekly requisitions; ensure the laundry work-float runs smoothly by controlling and maintaining the Laundry Team’s work schedule and roster; act in line with the Maritime Labor Convention (MLC) and the International Labor Organization (ILO), when scheduling.
  • Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention.
  • Meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.
  • Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in all areas, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.
  • Ensure that Personal Protective Equipment (PPE) is worn at all times during relevant activities, such as during the loading, handling and storage of chemicals, processing contaminated linens per the Outbreak Prevention & Recovery Plan (OPRP) and other activities as required. Always use correct lifting techniques to prevent injuries.
  • Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards.
  • Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
  • Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
  • Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
  • Positively contribute to achieving/succeeding Laundry KPI goals (quality & financial).
  • Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

 

YOUR PROFILE:

  • A required minimum of 5 years plus experience as a Laundry Master or similar position, within a 5 Star hospitality environment, and a minimum of 3 years plus experience in ship operations, must have experience in leading a multi-cultural team.
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills – the ability to speak an additional language is an advantage.
  • Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; team builder with exceptional motivational skills and coaching ability is required.
  • Must be flexible and stress resistant, team player, shows commitment.
  • Must have in-depth knowledge of stain removal techniques with an understanding of various stains & chemical reactions, must understand various types of fabrics.
  • Must demonstrate excellent computer skills.
  • Must have excellent knowledge of all Public Health Policies, inventory control and chemicals.

 

GUIDELINES AND REGULATIONS

  • Implement Standard Operating Procedures & STAR Service Standards within the department.
  • Ensure appropriate appearance and clothing according to Viking’s Image and Uniform Standards.
  • The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

 

Position:                                          Laundry Master                            

Supervisor:                                     Executive Housekeeper

Gives Instructions to:                   Assistant Laundry Master

Line manager:                                Executive Housekeeper

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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