OCEAN - Second Purser Admin

JOB DESCRIPTION

2nd PURSER ADMINISTRATION

 

A VIKING LEADERSHIP ROLE

As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.

 

PURPOSE OF POSITION

  • The 2nd Purser Administration organizes the ship’s clearance in every port of call by preparing the necessary paperwork for both guests and crew members, in a timely manner. You are required to ensure that all custom and immigration requirements are met.
  • It is your responsibility to ensure the ship is cleared without delays or penalties. You must ensure that guests and crew can proceed ashore with no challenges, thus contributing to guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.

 

YOUR RESPONSIBILITIES

  • Prepare and plan in advance, to ensure efficient vessel clearance for guests and crew upon arrival into and departure out of ports; manage all clearance related matters and maintain communication with port agents.
  • Ensure that visitor lists are accurate and up-to-date, and port authorities are informed accordingly.
  • Facilitate the prompt processing of legal documents (guest manifest; crew list) with port authorities by preparing all paperwork, as required; maintain guest and crew manifests for onboard safety regulations and international requirements (i.e. Shore Passes etc.).
  • Responsible for guest passports, Immigration Inspections and ensuring that all guests meet the visa requirements for each port-of-call.
  • Maintain a good relationship with Port Agents & local authorities at the respective ports-of-call to ensure cooperation with all officials whilst onboard.
  • Assist with check-in procedures, on embarkation day.
  • In conjunction with the Guest Services Manager, Hotel Purser, Medical Team and Human Resource (HR) Manager, assist with guest and crew medical disembarkations.
  • Assist the Crew Purser with completing the sign on/off process for all crew members in MXP and ensure that all guest and crew passports hold valid visas and all necessary information is accurately loaded onto MXP. It is the HR Manager’s duty to provide support, when necessary.
  • Assist the Crew Purser with organizing transfer and/or accommodation for crew members that are signing on/off.
  • Support the Crew Purser with ensuring that all crew passports and Seaman’s Books are maintained and valid.
  • Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.
  • Provide the necessary information to the onboard team, in accordance with port requirements.
  • Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries. 
  • Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards; ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
  • Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
  • Perform additional duties, upon instruction from supervisors.

 

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

 

YOUR PROFILE:

  • A required minimum of 2 years plus experience in the Pursers Department onboard a ship.
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
  • Must have in-depth knowledge of clearance and visa requirements in international waters, for both guests and crew members.
  • Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player; must demonstrate the ability to work independently.
  • Strong administration skills are necessary and must be well-organized and detail-oriented.
  • Proficient with PC based databases, spread sheets, and word processing systems is required; must demonstrate the ability to work independently.
  • Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required.

 

GUIDELINES AND REGULATIONS

  • Implement Standard Operating Procedures & STAR Service Standards within the department.
  • Ensure appropriate appearance and clothing according to the updated Grooming Standards.
  • The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

 

 

Position:                                  2nd Purser Administration

Supervisor:                             Hotel Purser

Head of Department:           Financial Officer

 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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