OCEAN - Stateroom Steward/ess

JOB DESCRIPTION

 

PURPOSE OF POSITION

 

Reporting to the Assistant Housekeeper

Responsible for cleaning and maintenance of approximately 12-20 Guest Staterooms and Suites as per established VOC standards.

Handle guest’s request or complaints.

Ensure the confidentiality and security of all guest rooms.

 

YOUR RESPONSIBILITIES

 

Clean Guest cabins twice daily; day service and turndown service; 12-20 cabins per day; within 5 hours on each shift this includes but is not limited to:

 

  • Making beds
  • Cleaning bathrooms & toilets
  • Vacuuming
  • Dusting
  • Cleaning windows and mirrors
  • Replenishing linens, towels and room amenities
  • Ensuring general maintenance of stateroom
  • Cleaning stateroom balconies
  • Removal/breakdown of room service trays, dishes   and glassware
  • Garbage handling and separation
  • Ice deliveries
  • Guest laundry
  • Shoeshine service
  • Clean assigned Guest corridors, trolleys and lockers
  • Handle and distribute Guest luggage on embarkation days and in the evening   before debarkation
  • Create “Memorable moments” in guest staterooms by acknowledging birthday, special requests etc
  • Report all deficiencies for repair and maintenance using shipboard reporting systems
  • Work with various chemicals and cleaning tools
  • Operate in line with all USPH, Environmental, Safety and Security Policy
  • Perform other duties as assigned by Leader
  • Luggage duties

 

YOUR PROFILE

  • Housekeeping experience cleaning 12-20 rooms twice daily
  • Previous experience working in an operation with high standards of Guest service and
  • cleanliness such as 5 star deluxe hotels or ships
  • Ship experience necessary
  • Ability to interact with Guests
  • Strong Guest Services focus and follow up
  • Excellent English communication skill both spoken and written
  • Outgoing personality
  • Able to handle and use chemicals and cleaning tools
  • Be able to work in a standing position for a long periods of time
  • Must be physically able to handle 50+ lbs
  • Knowledge of USPH procedures

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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