OCEAN - Tailor/Linen Keeper

JOB DESCRIPTION

TAILOR/LINENKEEPER

 

WORKING WITH VIKING

As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. At Viking, we are committed to each other and our guests through a shared set of values. We strive to be the best; we always impress our guests and we care for each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.

 

PURPOSE OF POSITION

  • The Tailor/Linenkeeper repairs crew uniforms, guests’ clothing and all Hotel Department linen.
  • It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.

 

YOUR RESPONSIBILITIES

  • Repair any torn or damaged linen for the Hotel Department; repair minor damages on curtains and drapes.
  • Repair and make alterations to guests’ clothing; make alterations to company issued uniforms, as required.
  • Ensure that all threads, buttons, needles etc. are maintained at par levels, at all times and order supplies as needed.
  • Regenerate replacement linen from soiled and damaged items, for example, cleaning rags from damaged towels.
  • Carry out repairs on soft furnishings to extend the life of such items, where possible.
  • Assist with all linen inventories, and with issuing and checking Steward supplies.
  • In conjunction with the Hotel Storekeeper, manage and distribute crew uniforms and assist with all uniform requisitions and inventories.
  • Proactively ensure that the uniform store is sufficient and well-maintained, at all times and that orders are placed within the given timelines, taking upcoming crew changes into count.
  • Assist the Inventory Manager and Store Team with loading, as required.
  • Have an in-depth understanding of the working hours policies and procedures.
  • Minimize equipment loss/damage, and maintain immaculate cleanliness standards in relevant areas, by applying safe working policies and procedures, according to all Public Health Policies, and ensuring that all equipment is returned accordingly, after each use.
  • Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
  • Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
  • Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
  • Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
  • Demonstrate outstanding flexibility: must be able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
  • Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.

 

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

 

YOUR PROFILE:

  • Must have excellent skills in tailoring operations and be familiar with all the functions and operations of the Hotel and Linen Departments. Shipboard experience is preffered.
  • Basic knowledge of storeroom operations and storing procedures is required.
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
  • Flexible, stress resistant, committed team player and exceptional work ethic is required; must demonstrate the ability to work independently; must be detail oriented.
  • Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.

 

GUIDELINES AND REGULATIONS

  • Implement Standard Operating Procedures & STAR Service Standards within the department.
  • Ensure appropriate appearance and clothing according to the updated Grooming Standards.
  • The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

 

Position:                                          Tailor/Linenkeeper

Supervisor:                                     Inventory Manager, Provision Master

Head of Department:                 Inventory Manager

 

 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


Job Segment: Sewing, Tailor, Public Health, Manufacturing, Fashion, Healthcare