OCEAN - Galley Utility

JOB DESCRIPTION

GALLEY UTILITY

 

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.

 

WORKING WITH VIKING

As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. At Viking, we are committed to each other and our Guests through a shared set of values. We strive to be the best, we always impress our Guests and we care for each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.

 

PURPOSE OF POSITION

  • The Galley Utility cleans and maintains the galley on a daily basis, in accordance with Viking’s Standard Operating Procedures (SOPs) and the cleaning schedule established by the Supervisors onboard.  

 

YOUR RESPONSIBILITIES

  • Handle all cleaning materials, chemicals and machinery necessary for daily operations.
  • Demonstrate the ability to work with the cleaning equipment and machinery assigned to the ship.
  • Ensure the cleanliness, maintenance and upkeep of all galley cleaning equipment.
  • Only make use of the ship’s authorized chemicals, in accordance with relevant SOPs and as instructed by Supervisors.
  • Ensure that equipment loss and damage are minimized and report any damages to the Head Cleaner.
  • Ensure that all areas of responsibility comply with Public Health Policies and Procedures, at any given time.
  • Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
  • Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
  • Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
  • Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
  • Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
  • Have full knowledge about safety & security procedures and operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
  • Demonstrate the ability to perform other duties as assigned by the relevant Supervisor.

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

 

YOUR PROFILE

  • Experience and/or training in the hospitality field is preferred.
  • Fluent in English - must have excellent English communication skills to clearly interpret and orate documents.
  • Flexible, stress resistant, committed team player and exceptional work ethic is required.
  • Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, as well as an eagerness to learn and fully comply with all Public Health Policies are required.
  • Must be at least twenty-one (21) years old, able to lift up to 50 lbs. (30 Kilos) on a daily basis and be able to work a minimum of eleven hours per day, seven days a week.
  • Previous cruise industry experience is an advantage.

 

GUIDELINES AND REGULATIONS

  • Follow Standard Operating Procedures & STAR Service Standards.
  • Ensure appropriate clothing and appearance according to Viking’s Image & Uniform Standards.
  • The company reserves the right to change/extend this job description, if necessary, at any point of time during his/her employment.

 

Position:                                     Galley Utility  

Supervisor:                                       Kitchen Steward, Head Cleaner

Gives instructions to:                     NA

Receives instructions from:          Executive Chef, Kitchen Steward, Head Cleaner   

 

APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. After submitting your CV, we might ask you to introduce yourself with a personal video recording. We always encourage our candidates to take this step to add their personality to any written application. Please note, however, that this step is optional and not a mandatory part of the recruiting process. For further information, please refer to our Recruitment Guidelines.


DISCLAIMER
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.

 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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