RIVER - Hotel Manager for 2022

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.

A VIKING LEADERSHIP ROLE 
As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.

PURPOSE OF POSITION
To manage the Hotel Operations by maintaining an efficient administration system and by creating a friendly and guest-orientated environment to ensure guest satisfaction and repeat business, which in turn will increase revenue and profitability of the company.

To provide at all times an excellent guest service, maintaining high standards and consistency of Food & Beverage quality, Shorex experience, and outstanding customer service, while supervising and coaching the entire staff on board.


YOUR RESPONSIBILITIES

  • Responsible for the entire Hotel operation on board
  • Ensuring that all hotel departments are managed according to the standards
  • Team Leadership in the line of Viking Philosophy (Hávamál)
  • Operation of all service procedures according to company standards and guest expectations
  • Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.)
  • Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
  • Final inspection and receipt of all supplies and deliveries for the hotel department including supervision and quality checks during loadings
  • Supervision and organization of opening and closing ships at start /end of season
  • Proactive anticipation of guest needs and successful handling of complaints
  • Active participation in all onboard events and special functions
  • Presence in the galley for supporting and controlling purposes
  • Ensuring professional, transparent and efficient flow of communication with all crew (including the nautical department) and the Head Office Basel
  • Ensuring departmental training according to requirement profiles
  • Responsible for cost control and adherence to all set budgets
  • Daily analysis of debtors in accordance with Guest Services Department
  • Conduction of stock takes; inventory according to company procedures
  • Interaction with guests during meal hours in accordance with SOP
  • Responsible for supervision of the crew working hours, days off and vacation scheduling – in the line of the EU Regulations
  • Active involvement in Guest Services and Front Office Department
  • Supervision and support of a professional and sales orientated service in the F&B Department
  • Fully responsible for the correct use of all MXP applications on board
  • Organization, management, motivation, and training of the entire staff on board 
  • Supervision of F&B related ship functions and special events
  • Quality control of the lunch setups in the restaurant and lounge
  • Ensuring highest level of cleanliness within all departments, including but not limited to the rooms division, public areas, restaurant, bar, pantry, lounge, sundeck in accordance with HACCP standard
  • Controlling the weekly stock orders in cooperation with Department Heads
  • Daily analysis of food and beverage consumption
  • Preparation of opening and closing ships at start and end of season
  • Conduct and/or participate in the departmental “Daily Reunions”
  • Control the goods received against the delivery notes. Fully responsible for both information to be correct and matching
  • Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflict
  • Responsible for the correct manning in the line of the EU Regulations and given budgets
  • Teamwork
  • Outstanding flexibility: must be able to work different times of the day, participate from time to time on departmental tasks (being hands-on and leading by example), work well under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of Viking

Product Knowledge

  • Be fully proficient and knowledgeable about the Hotel Operations, including but not limited to PSO, HM Manual as well as all other departmental manuals and procedures, menu cycle, function sheets, wine menu, whisky menu, bar menu and suite amenity program
  • Become knowledgeable about all itinerary-related ports of call and shore excursions
  • Full knowledge of the daily program
  • Ensure excellent knowledge within all Staff about the SSPB program and be responsible for achieving the company set sales targets 

KPI Performance

  • Positively contribute in achieving / succeeding the KPI goals (quality and financial) for the entire Ship
  • Strong motivation to achieve the company goals and objectives, as well as own stretch goals
  • Security
  • Full knowledge about safety & security procedures. Participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company

Security

  • Full knowledge about safety & security procedures. Participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company


YOUR PROFILE

  • Hospitality degree required (min. Diploma in Hotel Management), and higher level of academic degree (BA, MBA) preferred
  • Minimum of 3 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of operation
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills
  • Exceptional leadership skills
  • Must be able to deal correctly with confidential information and must be discrete
  • Must be well groomed and maintain impeccable hygiene standards
  • Extensive walking required and ability to stand on feet for a long time
  • Hours may vary based upon organizational needs and operational demands
  • Guest focused, service oriented, positive personality and professional appearance
  • Flexible and stress resistant, team player, shows commitment
  • Extensive wine and bar knowledge
  • Excellent administration skills and computer skills, as well as good understanding of accounting principles


GUIDELINES AND REGULATIONS

  • Implement SOP policies, procedures, standards, as laid out by the management
  • Ensure appropriate appearance and clothing according to the updated grooming standards
     

The company reserves the right to change/extend this job description, if necessary, at any point of time during her/his employment.


Position:                                              Hotel Manager
Supervisor:                                         Corporate Operations Manager
Gives instructions to:                       All Staff on board
Receives instructions from:            Corporate Operation Manager

 

APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. After submitting your CV, we might ask you to introduce yourself with a personal video recording. We always encourage our candidates to take this step to add their personality to any written application. Please note, however, that this step is optional and not a mandatory part of the recruiting process. For further information please refer to our Recruitment Guidelines.


DISCLAIMER
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.

 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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