RIVER - Housekeeper (Supervisor)

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship


A VIKING LEADERSHIP ROLE

As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.


PURPOSE OF POSITION
To provide guests at all times with friendly, personalized housekeeping service. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public areas while providing our guests an outstanding customer service.

YOUR RESPONSIBILITIES

  • Responsible for the entire housekeeping operation onboard
  • Inspection and cleanliness of all staterooms and public areas
  • Monitoring and follow up of maintenance repairs
  • Correct receipt and distribution of guest laundry
  • Distribution, control and return of the Viking River Cruises uniforms
  • Ensuring a smooth operation on a embarkation day
  • Ensuring impeccable cleanliness and order within the housekeeping department
  • Assisting with stateroom cleaning and laundry duty if needed
  • Operation of procedures according to company standards and HACCP rules
  • Ensuring regular care of plants and flowers onboard
  • Collection and preparation of daily program for distribution, organization of gift orders and turndown services
  • Preparation of opening and closing ships at start and end of season
  • Management and motivation of the housekeeping crew
  • Motivation and training of housekeeping team
  • Supervision of housekeeping team and operation of the duties and responsibilities
  • Preparation and administration of performance reviews
  • Replacement of Stateroom Steward/ess. (during days off and/or according to the operational needs)
  • Knowledge and application of infection control, outbreak prevention and MSDS
  • Participation in loading and correct stocking of stores
  • Responsible for cost control and adherence to set budgets
  • Cost control for housekeeping within budget
  • Stock and chemical products ordering in cooperation with Hotel Manager
  • Correct storage of stock; establishing of par levels
  • Inventory according to company procedures
  • Conduct the departmental “Daily Reunion”
  • Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up. Guest to be promptly advised of all actions taken
  • Assistance in the Guest Services as required and appointed by the management
  • Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts

Teamwork

  • Outstanding flexibility: must be able to work at different times during the day as scheduled by the management, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of Viking
  • Excellent communication with other departments, especially the Guest Services, Maintenance and Food & Beverage

KPI Performance

  • Achieve/succeed the KPI goals for the department as a housekeeping team
  • Strong motivation to achieve the company goals and objectives

Product Knowledge

  • Become knowledgeable about all itinerary-related ports of call and shore excursions
  • Full knowledge of the daily program
  • Ensure excellent knowledge about the Suite Amenity program

Security

  • Full knowledge about safety & security procedures, Participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company
     

YOUR PROFILE

  • High School Diploma, with Hospitality degree (BA, MBA) preferred
  • Minimum of 3 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of the Housekeeping department
  • Excellent English communication skills, Service-oriented and guest focused, attention to detail
  • Must be able to deal correctly with confidential information and must be discrete
  • Must be well groomed and maintain impeccable hygiene standards
  • Extensive walking required and ability to stand on feet for a long time
  • Hours may vary based upon organizational needs and operational demands
  • Guest focused, service oriented, positive personality and professional appearance
  • Flexible and stress resistant, team player, shows commitment
     

GUIDELINES AND REGULATIONS

  • Implement SOP policies, procedures, standards, as laid out by the management.
  • Ensure appropriate appearance and clothing according to the updated grooming standards.

 

The company reserves the right to change/extend this job description, if necessary, at any point of time during her/his employment.


Position:                                            Housekeeper

Supervisor:                                        Hotel Manager, Corporate Housekeeper

Gives instructions to:                      Stateroom Steward/ess

Receives instructions from:           Hotel Manager, Corporate Housekeeper, Corporate Operations
                                                             Manager

 

APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. After submitting your CV, we might ask you to introduce yourself with a personal video recording. We always encourage our candidates to take this step to add their personality to any written application. Please note, however, that this step is optional and not a mandatory part of the recruiting process. For further information please refer to our Recruitment Guidelines.

DISCLAIMER
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.

 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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