RIVER - Program Director

JOB DESCRIPTION

PROGRAM DIRECTOR

 

PURPOSE OF POSITION

You ensure fullest guest satisfaction, coordinate all shore-excursion activities, organisation of guest entertainment programs and compliance with the product book and all included programs and services.

 

YOUR RESPONSIBILITIES


Onboard Duties
· Organization of embarkation
· Ensure smooth operation of transfers (transfer / luggage / times)
· Coordination of airport representative and assisting with passenger travels
· Handling / filing of cruise, land (if applicable) reports & daily program
· Managing and filing vendor vouchers & onboard bookings
· Promotion of Easy Survey cards and shore-excursion questionnaires
· Organizing and presenting guest entertainment (games / port talks / presentations), according to the
cruise layout & active guest relation
· Responsible for all public announcements (including bridge commentary)
· Professional operation of all required IT programs (MXP, MS Word, PPT, etc)
· Training and liaising with Guest Services Department
· Handling guest complaints in a professional manner
Shore Excursion
· Coordination of all excursions including audio equipment
· Liaising with local suppliers (reconfirmation of reservations, coaches, guides…)
· Instructing and briefing local guides prior to shore-excursion
· Accompanying of excursions
· Presentation and promotion of all excursions
· Controlling and monitoring the implementation and quality of the excursions

 

TEAMWORK
· Outstanding flexibility and ability to co-operate within the entire ship team and under pressure is a
must
· Ability to lead guests in the most professional way, including but not limited to, crowd management
and professional hosting, as well as representing the Company as a Viking Ambassador even in the
most challenging circumstances, always in a professional way
KPI PERFORMANCE
· Achieves/succeeds the KPI goals set for the Program Director position
· Actively participates in achieving shore excursions, enrichment and financial KPI goals
· Strongly motivates and contributes to achieve the company goals and objectives
SECURITY
· Full knowledge about safety & security procedures, participation in all training concerning safety &
security, fire prevention, evacuation exercises as required by the company
YOUR PROFILE
· Graduated education within hotel / tourism industry
· Has minimum 3 years professional experience in a management position / tour guidance
· International experience / experience on a ship is an asset
· Excellent English skills is a must, other languages are an asset
· Must work independently, profound computer knowledge
· Presents excellent management, organizational and communication skills
· Has a positive personality, friendly and neat appearance
· Shows stress resistance, flexibility, team player, shows commitment
· Must be able to deal correctly with confidential information and must be discrete
· Must be well groomed and maintain impeccable hygiene standards
· Must be guest focused, service oriented, have a positive personality and professional appearance

 

GUIDELINES AND REGULATIONS
· Adhere to Uniform Regulation
· Study Program Director Manual and other job related documents
· Implement PSO policies, procedures, standards, as laid out by the management
· Ensure appropriate appearance and clothing according to the updated grooming standards
· The company reserves the right to change/extend this job description if necessary at any point of time
during her/his employment
Position: Program Director
Supervisor: Hotel Manager, Corporate Enrichment and
Program Manager
Gives instructions to: Guest services, Guest Services Manager,
Local Tour Guides, and other shore side Viking staff
Receives instructions from: Hotel Manager, Corporate Enrichment and
Program Manager, Corporate Operations Manager

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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