RIVER - Stateroom Steward

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.

 

PURPOSE OF POSITION

To provide guests at all times with friendly, personalized housekeeping service. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public areas while providing our guests an outstanding customer service.

 

YOUR RESPONSIBILITIES

  • Daily cleaning of approximately 18 staterooms
  • Cleaning of public areas, toilets, and reception area according to requirements
  • Correct handling of guest laundry
  • Control and distribution of externally cleaned laundry and uniforms
  • Correct and careful handling of all cleaning products, materials, and housekeeping equipment
  • Rotating laundry duty incl. washing, ironing, and folding activities
  • Distribution of daily programs, gift orders and turndown services in allocated staterooms
  • Welcoming and escorting guests to their staterooms on embarkation day
  • Checking and reporting technical defects of staterooms to the supervisor / reception
  • Luggage duty on embarkation and disembarkation day
  • Conduction of stock takes; inventory according to company procedures
  • Organization and planning of embarkation / disembarkation
  • Preparation of opening and closing ships at start and end of season
  • Assistance in other departments upon instruction from supervisors (if required)
  • Performance according to company standards and HACCP rules
  • Participation in loadings
  • Correct storage of stock; establishing of par levels
  • Active participation in onboard training programs
  • Participate in the departmental “Daily Reunion”

Teamwork

  • Outstanding flexibility: must be able to work alone, in different times during the day as scheduled by the management, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of Viking
  • Excellent communication with other departments, especially the Guest Services, Maintenance and Food & Beverage

Product Knowledge

  • Become knowledgeable about all itinerary-related ports of call and shore excursions
  • Full knowledge of the daily program
  • Ensure excellent knowledge about the Suite Amenity program

KPI Performance

  • Achieve/succeed the KPI goals for the department as a housekeeping team
  • Strong motivation to achieve the company goals and objectives

Security

  • Full knowledge about safety & security procedures
  • Participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company

 

YOUR PROFILE

  • High school diploma required
  • Minimum of 2 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of the Housekeeping department
  • Good English communication skills
  • Ability to work independently, service-oriented and guest focused
  • Must be able to deal correctly with confidential information and must be discrete
  • Must be well groomed and maintain impeccable hygiene standards
  • Extensive walking required and ability to stand on feet for a long time
  • Hours may vary based upon organizational needs and operational demands
  • Guest focused, service oriented, positive personality and professional appearance
  • Flexible and stress resistant, team player, shows commitment
     

GUIDELINES AND REGULATIONS

  • Implement SOP policies, procedures, standards, as laid out by the management.
  • Ensure appropriate appearance and clothing according to the updated grooming standards.

 

The company reserves the right to change/extend this job description, if necessary, at any point of time during her/his employment.

 

Position:                                           Stateroom Steward/ess
Supervisor:                                      Housekeeper 
Gives instructions to:                     -
Receives instructions from:         Housekeeper, Hotel Manager, Corporate Housekeeper,
                                                           Corporate Operations Manager

 

APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. After submitting your CV, we might ask you to introduce yourself with a personal video recording. We always encourage our candidates to take this step to add their personality to any written application. Please note, however, that this step is optional and not a mandatory part of the recruiting process. For further information please refer to our Recruitment Guidelines.


DISCLAIMER
As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.

 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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