RIVER - Tour Director

PURPOSE OF POSITION


You ensure fullest guest satisfaction, lead and accompany our guests on multi-day tours, manage
arrangements and services, coordinate excursion activities, provide relevant information and in-depth
knowledge of the destinations and organization of the program in accordance with the Viking Cruises
Standards.


ASSIGNMENTS/RESPONSIBILITIES

  • Organization of arrivals and transfer to the Hotel and Vessel
  • Ensuring smooth operation of transfers (transfer/luggage/times)
  • Assistance to guests with lost luggage
  • Coordination of airport representative and assisting with passenger travels
  • Organizing guest information documents (city maps/brochures/handouts, welcome letter, questionnaires)
  • Handling/filing of land reports & daily program
  • Managing and filing vendor vouchers
  • Tour Director desk hours in accordance with the tour layout
  • Responsible for providing relevant information about the tour, welcome briefing, and local, cultural and historical commentary on the coach
  • Offer advice on food/restaurants, shopping, and activities during free time
  • Receipt and handling of guest complaints & private guest excursions
  • Liaising with Program Director to inform about special guest needs and communicate estimated arrival time and check actual docking location


Excursion

  • Coordination of all excursions including audio equipment
  • Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides…)
  • Instructing and briefing local guides prior to excursions
  • Accompanying of all excursions and walks (with or without local guides)
  • Controlling and monitoring of implementation and quality of the excursions

 

DUTIES

  • The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments,
    and EDP data to any third party or publicize or retain same for personal use after leaving the job.
  • The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.
  • Conduct and appearance in accordance with the rules and regulations of Viking Cruises AG

 

QUALIFICATION PROFILE

  • Graduated education within hotel/tourism industry
  • Min. 2 years professional experience in a management position/tour guidance
  • International experience/experience on land tours is an asset
  • Excellent English skills, other foreign languages are an asset (German, Dutch and French)
  • Service-oriented and guest focused
  • Must work independently
  • Excellent management, organizational, and communication skills
  • Positive personality, friendly and neat appearance
  • Stress resistance, flexibility, problem-solving skills

 

GUIDELINES AND REGULATIONS
Job Description • Contract • Company Rules and Regulations • Onboard ABC • Viking College • Uniform
Regulation • Tour Director Manual 

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


Job Segment: Manager, Tourism, Travel Industry, Management, Travel