AMSTERDAM - Viking Host (Amsterdam based)

PURPOSE OF POSITION
You ensure fullest guest satisfaction during pre-and post-extensions, manage arrangements and services,
coordinate excursion activities, provide relevant information of the destination and organize the program in
accordance with Viking Cruises Standards. You are expected to participate in an official training before the start in this position.


ASSIGNMENTS/RESPONSIBILITIES

  • Arrival at hotel from airport/vessel
  • Check arrival manifest together with Airport Representative and/or DMC and be in close contact with the
  • Airport Representative for arrival times at the hotel
  • Co-ordinate arrival of guests from the vessel with the Program Director
  • Check rooming lists with Hotel Reception and discuss check-in procedure
  • Organize baggage service with porters
  • Welcome guests upon arrival in accordance with the Viking Cruises Standards, explain and assist with checkin
    and make sure all the guests receive Viking Cruises documents (Welcome Letter, optional excursion booking form)
  • Inform guests about desk hours and where to find you
  • Explain time and location breakfast/business center/ wellness/concierge etc.
  • Inform guests about the timing of the Welcome Walk
  • Give the guests three suggestions about what to do on arrival
     

GENERAL

  • Demonstrate leadership and take ownership over the group of guests
  • Responsible for ensuring orderliness, cleanliness and useful information material about the city at the Viking hospitality desk
  • Maintain a good relationship with the Viking contact person of the hotel
  • Suggest restaurants for lunch/dinner and make reservations if needed.
  • Provide updated information on the city, what to do and see, supply city maps, make bookings and assist guests with possible requests
  • Receive and handle guest complaints
  • Exchange information with other departments at Viking / Viking Vessels / Viking vendors in the destination
  • For Pre-tour guests explain what is included on the vessel while in the city so guests will not do the same things (if guests have a day in the same city as the extension)
  • Keep logbook updated about guests, problems, requests etc. for your colleagues so they are informed

 

Shore Excursions: included and optional excursions

  • Present and sell the optional excursions
  • Keep track/process the optional excursion bookings
  • Liaise with local suppliers (reconfirm reservations, motor coaches, guides etc.)
  • Co-ordinate all shore excursions
  • Instruct and brief local guides prior to excursions
  • Fill out vouchers and upload them into the MXP-system
  • Assist with private guest excursions
  • Use SharePoint
  • Possible handling/explaining of Quietvox audio equipment (depends on destination)
  • Coordination of all excursions including audio equipment
  • Instructing and briefing local guides prior to excursions
  • Accompanying of all excursions and walks (with or without local guides)
  • Controlling and monitoring of implementation and quality of the excursions

 

Departure from hotel to airport/vessel

  • Co-ordinate and assist with guests departure arrangements (e.g. flight changes) to airport
  • Have info on local airport to inform guests about terminal/check in desk
  • Prepare guests for departure day, explain time pick up to vessel or airport, luggage procedure and reconfirm this with porter
  • Provide a final farewell in accordance with the Viking Cruises Standards
  • Co-ordinate the departure of guests from the hotel to the vessel with the Program Director

 

DUTIES

  • The holder of the position undertakes not to pass over the company’s information, manuals,
    information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job.
  • The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.
  • Conduct and appearance in accordance with the rules and regulations of Viking Cruises AG

 

QUALIFICATION PROFILE

  • Graduated education in hotel / tourism industry
  • A minimum age of 20 years is required
  • Min. 2 years of professional experience in same or similar position
  • Excellent English skills, other languages (Dutch) are an asset
  • Good computer knowledge (Office, MXP) administrative experience
  • Excellent organizational and communication skills
  • Positive and extravert personality, neat appearance
  • Stress resistant, flexible, problem-solving skills
  • Ability to work independently, service-oriented and guest focused
  • Experience with American, British, Canadian and Australian guests is an advantage

 

Supervisor Destination Manager
Gives instructions to Local Tour Guides, Motor Coach Drivers and other service side staff
Receives instructions from Destination Manager, Corporate Enrichment & Program Manager

 

GUIDELINES AND REGULATIONS

Job Description • Contract • Company Rules and Regulations • Onboard ABC • Viking College • Uniform
Regulation • Cruise Tour Manual

“As for conditions — in terms of contracts, special benefits and vacations during the season — Viking is far above average within the industry.”


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